​​Client Scope: Multiple location Not for Profit Institution
Size: 14 locations
Initial Spend: $11,500 monthly
Revised Spend: $5,000 monthly

Savings: $6,500 monthly

Annual Savings: $78,000

Need: Negotiate with former carrier to void $14,400 termination fees, Dispute charges and services not requested by customer and obtain refund, Reduce wireless spend from $11,500 monthly to $5000 monthly amount proposed by carrier, Restrict all non approved usage including text messaging, international calls, downloads and data use, Rectify Blackberry email issues, Report all significant usage monthly by user, Restrict calls for most users to only internal landline or internal cellphones, Reduce taxes to appropriate rates and obtain refund for 2 years taxes overcharged.

Results: Successfully had $14,400 or former carrier termination fees voided, Obtained one-time credits of $15,000 from carrier to refund service charges not requested, Reduce wireless spend by over 50% monthly to $5000 per month, Blocked all not approved usage by user for all 145 users, Substantially reduced international calling costs, Rectified all Blackberry email issues and obtained Blackberry BES 75 user server for free, Restricted over 120 cellphones to only approved call numbers loaded into phonebook, Obtained refund for overcharged taxes of $7000 and rectified all tax rate issues, Took ownership of all wireless functions by implementing the outsourcing of the entire wireless process

ROI: 56% monthly savings totaling $600,000 over 7 years & $6,500 monthly , One time credits of $15,000, $14,400 and $7,000